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Can't cancel free trial
I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say: The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshots Slick180 - much appreciated.
Keep in mind that based on the screenshots, it seems you're using a Basic, free account. Had you started a trial, it'd show the name of the plan you're trial e.g. Plus trial.
Can you check any email address you have, to check if you have any other accounts, maybe?
- I only have the one account, I log in using my Google account, I still don't understand though because I filled out my card details on the 30 day free trial basic subscription offer.. I did this while signed in to my Dropbox account, I did not have 2gb before filling in my card details because it was used up, but now I have 2gb available which suggest to me that the trial offer is in effect after I filled in my card details.
- Nancy
Hi from me too, Ricky!
2GB is the space offered in general on free Basic accounts. If you were on a Plus plan/trial, you’d see 2TB of space instead.
Just like Megan said, from your screenshots it looks like the specific Dropbox account you’re currently logged into is a free Basic one, so you shouldn’t receive any future charges for it.
However, when successfully upgrading to a trial, Dropbox should’ve sent an email to your linked email address about the upgrade. Can you please have a look again, and let me know if you can find anything relevant perhaps or double check if you, by any chance, have a second email address where the email has been delivered?
- I have looked at my email but have only received notifications from the Dropbox community, there is no messages in regards to a trial purchase..there is nothing in the bin in my gmail either, I may have permanently deleted it by mistake & would be unable to retrieve it, if Dropbox sent me it..wouldn't it show on your records?
- I understand but if I have signed up for a free trial for 30 days which I believe I did by filling out my card details to Dropbox with the option to cancel anytime...& I have followed Dropbox rules privacy & policies by going through the correct procedure of cancelling the contract multiple times but with no success.. hopefully there is still a way to end the trial contact I signed up for if there is indeed one.
BUT if a charge by dropbox comes out of my bank account once the 30 days of the trial have expired I will have no other choice but to block any transition payments from my bank account to Dropbox as I will contact my bank telling them & explaining Dropbox would have no right in taking a payment out without my permission because I have tried to end the contract but haven't had any luck because of the cancellation instructions set by Dropbox did not work & feel like the whole trial offer was an entrapment to scam users from using their service. - Hi Megan I have received your email & have replied to you.
- Hi Megan
I have responded back to you - Hi Megan, just sent you reply email.
