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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Slick180's avatar
Slick180
Explorer | Level 3
3 years ago
I have looked at my email but have only received notifications from the Dropbox community, there is no messages in regards to a trial purchase..there is nothing in the bin in my gmail either, I may have permanently deleted it by mistake & would be unable to retrieve it, if Dropbox sent me it..wouldn't it show on your records?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Slick180, it would but we would need to send you an email, in order to check any account-specific info on our end, since we have no visibility while here on the Community! 

  • Slick180's avatar
    Slick180
    Explorer | Level 3
    3 years ago
    I understand but if I have signed up for a free trial for 30 days which I believe I did by filling out my card details to Dropbox with the option to cancel anytime...& I have followed Dropbox rules privacy & policies by going through the correct procedure of cancelling the contract multiple times but with no success.. hopefully there is still a way to end the trial contact I signed up for if there is indeed one.

    BUT if a charge by dropbox comes out of my bank account once the 30 days of the trial have expired I will have no other choice but to block any transition payments from my bank account to Dropbox as I will contact my bank telling them & explaining Dropbox would have no right in taking a payment out without my permission because I have tried to end the contract but haven't had any luck because of the cancellation instructions set by Dropbox did not work & feel like the whole trial offer was an entrapment to scam users from using their service.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Slick180, I just sent you an email, I'll see you there! 

  • Slick180's avatar
    Slick180
    Explorer | Level 3
    3 years ago
    Hi Megan I have received your email & have replied to you.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just responded back to you Slick180! 

  • Slick180's avatar
    Slick180
    Explorer | Level 3
    3 years ago
    Hi Megan
    I have responded back to you
  • Slick180's avatar
    Slick180
    Explorer | Level 3
    3 years ago
    Hi Megan, just sent you reply email.

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