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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fibut, thanks for bringing this to our attention.

 

It sounds like you might have already cancelled the trial on your account.

 

Could you check this page to see if there are any invoices for the trial, and its cancellation?

 

This will help me to assist further!

fibut's avatar
fibut
Explorer | Level 3
3 years ago

Hi Jay

Thanks for your speedy response.

 

When I click on the link you sent me, it takes me to my billing page & I just see my credit card details.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Just to be certain, are you accessing the same Dropbox account that you received in your email? Do you have any other email addresses that could be associated to an account?

    • fibut's avatar
      fibut
      Explorer | Level 3
      3 years ago

      No I only have one account & its the same email address as the one where Drop Box sent me the reminder to cancel the Free Trial

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Okay, then since you mentioned that the account shows as a Basic plan on this page, this means that there is no longer any trial on the account, so the trial was already cancelled.

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