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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Just to be certain, are you accessing the same Dropbox account that you received in your email? Do you have any other email addresses that could be associated to an account?

fibut's avatar
fibut
Explorer | Level 3
3 years ago

No I only have one account & its the same email address as the one where Drop Box sent me the reminder to cancel the Free Trial

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, then since you mentioned that the account shows as a Basic plan on this page, this means that there is no longer any trial on the account, so the trial was already cancelled.

    • fibut's avatar
      fibut
      Explorer | Level 3
      3 years ago

      Why would I have been sent an email this morning then? To remind me that the trial expires in 7 days??

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        From what you've described, the account is no longer on a trial. Could you attach a screenshot showing the email you received, and also what you're seeing on this page?

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