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Forum Discussion

Red Gerran's avatar
Red Gerran
Helpful | Level 5
3 years ago
Solved

Can't cancel free trial

I'm trying to cancel my free trial, but I don't have that option. Here's what the instructions say:   The "plan" and "manage plan" are completely absent from my options. I then tried to delet...
cancellations
Plans
  • Walter's avatar
    Walter
    3 years ago

    Hey Red Gerran, sorry to jump in here, but I just wanted to mention that it looks like your trial was indeed cancelled, but you'll get to keep the additional quota till the end of the trial period. 

fibut's avatar
fibut
Explorer | Level 3
3 years ago

PS Julia T jumped on the chat because she is obviously having the same issue as me!

Please can you clarify whether I have a Free Trial that needs cancelling - as per the email screenshot in this thread? Thanks

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey fibut - sorry to jump in here, but I just wanted to mention that it sounds like your trial was indeed cancelled and you won't get charged for it. 

 

That said, note that you might have gotten this email notification by mistake or before the trial was cancelled. 

  • fibut's avatar
    fibut
    Explorer | Level 3
    3 years ago

    Thanks. I think I’ll have to wait and see next week whether I get charged - hoping I don’t because I can’t find any trace of the Free Trial mentioned in the email warning from Dropbox 🤞🏻🤞🏻🤞🏻

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