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patolivier302's avatar
patolivier302
Explorer | Level 3
4 years ago
Solved

Can't cancel my subscription

Have done everything asked of me in trying to cancel this subscription....nothing has worked.    Subscription ends today and i don't want to be charged for something i want stopped.    HELP,,,,,pat o

cancellations
  • Hannah's avatar
    Hannah
    4 years ago

    Hey patolivier302, happy Monday!

     

    Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

     

    If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 

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  • FBenKautz's avatar
    FBenKautz
    New member | Level 2
    2 years ago

    This answer is gibberish. What do you mean "Good to go". I want to end my subscription and the so called "free plan". 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    FBenKautz wrote:

    I want to end my subscription and the so called "free plan". 

    Do you have a paid subscription or are you on a free Basic account? Check your Plan page and let us know what plan it says you're on.

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