Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see you're having trouble cancelling your subscription, cwbowers.

 

Can you let us know what you're having an issue with?

 

Are you getting any errors when you're trying to cancel it?

 

Let us know and we'll be happy to assist you!

  • cwbowers's avatar
    cwbowers
    Helpful | Level 6
    3 years ago

    I get to where I tell your system to cancel my account the last step (whatever) then after hitting continue all I get is two rotating bouncing blue boxes. The boxes go on for hours until I finally close the window. I've done this routine at least 3 or 4 times with the same result. 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, cwbowers.

       

      Have you tried from a different browser or a private browsing window, to see if that helps?

       

      If not, I would suggest reaching out to our support team directly; they should be able to assist you further.

      • cwbowers's avatar
        cwbowers
        Helpful | Level 6
        3 years ago

        I only use Safari. Will not use Chrome. No idea how to do a private browsing window. Sorry. I've sent several emails to your support team - last week and this week. I've NEVER heard from them. Is there a way you can cancel and delete my account? I'm VERY frustrated and tired of spending my time dealing with something that should be easy to accomplish!

  • JoshCarm 's avatar
    JoshCarm
    Explorer | Level 4
    3 years ago
    Hello I have also been trying to cancel my account for almost a year. I have sent numerous emails and have not received one back yet. I have tried everything online and every month I am still getting charged. There is no over the phone options to speak to anyone to help and every time I try to cancel it online with my laptop or on my cellphone I am not able to. This is very frustrating and has gone on for too long . Please help and cancel my subscription
    • Deb Evans's avatar
      Deb Evans
      Helpful | Level 5
      3 years ago

      They do not help. 

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