Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, cwbowers.

 

Have you tried from a different browser or a private browsing window, to see if that helps?

 

If not, I would suggest reaching out to our support team directly; they should be able to assist you further.

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

I only use Safari. Will not use Chrome. No idea how to do a private browsing window. Sorry. I've sent several emails to your support team - last week and this week. I've NEVER heard from them. Is there a way you can cancel and delete my account? I'm VERY frustrated and tired of spending my time dealing with something that should be easy to accomplish!

  • cwbowers's avatar
    cwbowers
    Helpful | Level 6
    3 years ago

    BTW I don't have problems like this with other websites. Don't hide behind your system failure. It's not my fault.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you receive any ticket numbers for the emails that you sent to our support team, cwbowers?

       

      If so, please send them here, so we can take a look.

      • Deb Evans's avatar
        Deb Evans
        Helpful | Level 5
        3 years ago

        😕🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄

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