Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

BTW I don't have problems like this with other websites. Don't hide behind your system failure. It's not my fault.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you receive any ticket numbers for the emails that you sent to our support team, cwbowers?

 

If so, please send them here, so we can take a look.

  • Deb Evans's avatar
    Deb Evans
    Helpful | Level 5
    3 years ago

    😕🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄

  • cwbowers's avatar
    cwbowers
    Helpful | Level 6
    3 years ago

    I sent two emails, days apart, to support. I NEVER heard a peep from them. I'm tired of having to take more and more time just to cancel my account/subscription. Why must you, your system, punish a two-decade-long user who just wants to leave after selling their business? 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi cwbowers, do you have the ticket IDs from when you contacted the support team in order to locate them in our system?

      • cwbowers's avatar
        cwbowers
        Helpful | Level 6
        3 years ago

        I already answered this. I sent two emails to support days apart. I have NOT HEARD A PEEP from support. Please just cancel my account. I'm weary of almost 2 weeks trying to leave after selling my business. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!