Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
JoshCarm 's avatar
JoshCarm
Explorer | Level 4
3 years ago
Yes I have tried everything this has taken me almost a year of trying this. Please cancel my subscription. No one has emailed me back at all any time I sent anything over. I try following the links only to find out the upcoming month I am still charged. Cancel my subscription and close my account. I have paid for this almost a year after the trial was over and have not even used this once.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.

  • JoshCarm 's avatar
    JoshCarm
    Explorer | Level 4
    3 years ago
    You still have not given any answers or any remedy to fix this. I need this to stop charging me for something I do not use.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi @JoshCarm, I can see that you received an email from my colleague and replied to them. 

     

    They'll be able to respond to the message with further information on this matter. We appreciate your patience.

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