Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
boroffc's avatar
boroffc
New member | Level 2
3 years ago

I thought I upgraded to a premium plan and Dropbox charged me $11.99 for two years.  Once I realized it was not a premium plan, I tried to cancel.  Because it was not a premium plan, there was no cancel button as advertised.  And of course, there is no phone number to call.  I have play havoc trying to get the $11.99 to stop.  What a sleezy company.  If they have to steal my $11.99 each month without providing any services, then shame on them.

 

Please do not sign up for a monthly amount!!!!  They are totally scammers.  I thought we had them blocked through my credit card company, but like most scammers - they got around it.  

 

Please do not sign up for a monthly amount!!!!

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