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Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
Yes. This is the third time I am being asked this!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey BB27, sorry to jump in here as well.
Just to clarify, Nancy's latest reply was for a different user she @ mentioned.
Also, I understand this is frustrating, but we're trying to get to the bottom of this along with you, so since you did not receive our email, please go to the page you showed us in the screenshot, without being signed in to your account.
Where it says "I want to look up information related to:", choose "other" from the dropdown and then just type in the email in the box underneath and continue with the submission.
Once the help request has been submitted, please send along the ticket number, so we can look it up.
Are you aware that it requires me to add payment details to continue with the submission? I do not want to add any payment details.
- Megan
Hi BB27, the payment details are required, in order for the agent to identify the account behind the charges, and send you the correct invoices.
We wouldn't be charging you for anything.
I can give you the account email. I am after past invoices. I can not give you bank details going forward.
