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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I'm sorry, BB27, but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further.

 

If the security of your billing details is your concern here, I assure you that your information will be completely safe.

 

But of course, it's up to you whether you'd like to provide this info or not.

BB27's avatar
BB27
Helpful | Level 5
3 years ago

You are legally required to provide me with invoices for payments I have made to yourselves.  Instead you just seem to be coming up with excuse after excuse why you aren't doing this.  I have been asking for well over a month! I don't need to give you my bank details to get previously issued invoices.  You already have my email address of my account, as every one of the messages you post here are also going to my email. Or I can give it to you again if you have issues accessing the information in your own system. Or please fix your platform so I can download them myself.  Please escalate this to a manager. 

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