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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey StephanBerlin, thanks for bringing this to our attention. 

 

Just to clarify, have you already tried reproducing this via different browsers/incognito mode? 

 

Let me know, and we’ll take it from there.

StephanBerlin's avatar
StephanBerlin
New member | Level 2
3 years ago

Hello Nancy,

 

sorry for replying so late. The situation is unchanged. I just retested with Chrome, Safari and Chrome Inkognito (all on Mac Ventura 13.1). 
In all cases the "Beleg" (Receipt) leads me to a Error 500 (bill_id=8358febddc844f3a94c4f87c77dfdee6), whereas "Rechnung" (Bill) leads to a new tab opening, but displaying the same overview page from which I started.

Thanks in advance for your support.

Cheers

Stephan

 

  • BB27's avatar
    BB27
    Helpful | Level 5
    3 years ago

    Hi, I think this message has been sent to me by mistake. This is exactly the issue I'm having too. Been asking since 4th November but they haven't resolved anything. Exasperating! 

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