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Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorI'm sorry, BB27, but this info is required for security reasons and without it, we cannot identify the account in question, even with the email address, so we can assist you further.
If the security of your billing details is your concern here, I assure you that your information will be completely safe.
But of course, it's up to you whether you'd like to provide this info or not.
I am still waiting on a resolution for this.
I am not prepared to give you highly sensitive information like bank account details. I am not sure if it is even in compliance with GDPR and Privacy laws for you to still have such details of mine to 'verify' me with, seeing as I cancelled my subscription with you months ago. Why would you still be holding on to it?!
If you are unable to provide me with Invoices for the payments I already made to you, via my email address attached to this account - as you said you already did but they never actually arrived - then please can you fix your platform so that I can download the invoices myself.
THIS IS URGENT.
I replied to your email weeks ago. Still nothing back....????
Must admit I'm pretty disgusted at Dropbox's lack of help here... Their own user instructions (How do I find a billing receipt or invoice? - Dropbox Help) tell you to download the Invoice/Receipt from the Billing link. There are three dots to the right of each transaction which offer links to Invoice/Receipt, but both fail with different errors (Invoice simply redirects back to the same page, Receipt produces a 500 error).
What I've discovered is that if you then click the "Look Up Charge" link in the top right of that screen (https://www.dropbox.com/payments/find_receipt) it takes you to a different page, which - joy of joys - does actually allow you to print/download both the Invoice and Receipt. I probably wasted best part of an hour going through this pain...! The drawback of this approach is that you need to actually know your transaction ID - which means you need to know which card or account it was billed to, then go look it up (although at least the billing page tells you the date).
To be honest, I still think it's pretty unacceptable that Dropbox bill you, send no information about it, make it almost impossible to find details and then are completely unhelpful when contacted on this forum. They're not even open at the weekend so I couldn't ask anyone. Am wondering why I bother subscribing - will look at other solutions.
I've responded back twice. Once via email when you sent yours to me, then on this platform when I heard nothing back for ages. How is this customer service so shoddy?!
What is happening to get me a copy of my invoices please? This has clearly not been resolved so why would you turn off the email?!!
I'm still waiting and have been since November 2022. And yes, I've cleared cache, tried incognito, tried different devices and browsers, yes I know my email for the account, etc. Moreover tons of other people are obviously having the same problem.
