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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Hil, I'll forward your feedback to the appropriate areas so we can continue to improve.

 

In other news, I see from your initial message here, that you managed to connect with our Support, right? 

Hil's avatar
Hil
Helpful | Level 5
3 years ago
Thanks Megan.

No - I didn’t contact or reach anyone in support
. I tried but the support page said that no one worked weekends


Instead I just dug around until I found the link for viewing bill info with payment ref
. And then I spent a while trying to find the right credit card statement w my payment ref. Probably wasted an hour or more
. But at least I did manage to generate something in the end.

But it’s the end of the UK tax year so this was an urgent issue for me and may be for others too. Not having an invoice/receipt is a problem - and Dropbox doesn’t even email them - nor send an email confirming payment has been taken. It’s definitely less than ideal.

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