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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

RagnheidurB's avatar
RagnheidurB
Explorer | Level 4
3 years ago

Yes Please

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi all,


Thank you for reaching out regarding this!


At this time, Dropbox Engineers are aware of the issue involving receiving Error 500 alerts when attempting to view your invoices/receipts, and have released a fix to resolve this. 

 

The fix will take some time to ensure that all invoices/receipts have been updated successfully, but we can assure you that the work is in progress. 

 

You should be able to view your invoices/receipts over the coming days. 

 

If there is an immediate need, please open a ticket with our Support team and they'd be happy to pull the necessary invoice/receipt(s) for you.


Thank you for your patience.

  • Hil's avatar
    Hil
    Helpful | Level 5
    3 years ago

    Thanks Hannah - that's great news!

     

    I look forward to an update when the fix is released.

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