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Can't receive the 6-digit code to sign in because don't have that device anymore, and need to cancel
I have the email address and password to sign in. But it's saying that it sent a 6-digit code to the device linked to the account. It's been years since we've had this account, so there is no device linked to it anymore.
We need to sign in to be able to cancel before we're billed another $450 for this account that we're not using anymore.
8 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear that you're having this issue, MaximalNeutrino223.
Can we send you an email, to look into this a bit further?
Let me know.
Yes, please email me. Thank you
Also -- the account that we can't access is not the same as the account that I'm signed-in to in this support forum.
Hi Hannah -- Looking forward to hearing from you. Do you need my email address?
- Rich
Super User II
MaximalNeutrino223 wrote:
Do you need my email address?
She'll use the email address associated with your Community profile.
That's great. I'm still waiting to hear from them.
- Hannah
No worries, MaximalNeutrino223, I just emailed you, so I'll see you there!
I received your email and confirmed it a couple of days ago. Waiting to hear back.
We contacted our bank, and they told us they might not be able to reject it when Dropbox tries to charge us $540 on December 18 for an account that we're not using, because it was paid with a Debit Card.
Trying to sign in to that account to cancel it. We have the email, password but 2FA is not working. We have the computer that was used for that Dropbox account, but had signed out of that Dropbox account on that computer years ago. So we're not getting the 2FA notification.
Please reply to my email.
