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Neda_Ivanova's avatar
Neda_Ivanova
Explorer | Level 4
4 years ago

Can't update billing information, I get an error message

My plan has been downgraded to basic for some reason, and I can't update my billing information. I enter all my card details, but then get an error message when trying to verify the card saying "This...
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Neda_Ivanova's avatar
Neda_Ivanova
Explorer | Level 4
4 years ago

Also, I tried to pay with PayPal with my card linked to it instead, and this time I just get a message saying "Something went wrong" and it resets me to the same page. 

 

I need a dropbox account for work. Is there a way to get this fixed soon?

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Neda_Ivanova, sorry for jumping in. 

 

I’ve just logged a ticket for you, so that we can take a closer look into this.

 

Please reply back to me, when possible.

  • Neda_Ivanova's avatar
    Neda_Ivanova
    Explorer | Level 4
    4 years ago

    Hi, yeas please check this as soon as possible, please.

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