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Frances11's avatar
Frances11
New member | Level 2
8 years ago
Solved

Can't update credit card details on the site

trying to change credit card on file---HOW???

 

Payments
  • Elixir's avatar
    Elixir
    8 years ago

    Hi Frances11, are you trying to change your Dropbox payment information? Then follow these steps:

     

    1. Sign in to dropbox.com.
    2. Click the avatar at the top of any page.
    3. Click Settings.
    4. Click Billing.
    5. Click Update on the Payment method tab.
    6. Select your new payment method and enter the requested information.

    Note: If your payment method is Mobile, you won't be able to change it using the instructions above. Visit the Apple App Store or Google Play Store to manage your subscription. 

     

    More info: https://www.dropbox.com/help/billing/change-information

     

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi jeffsmorris; thanks for joining our Community and happy Monday!

     

    At first, note that this charge seems to be associated with an annual Plus account and the account you're looking at in your screenshot seems to be part of a free team account so it's normal not to have a billing tab to update the billing info. You should be able to verify if that's the case by looking at the account's plab tab. 

     

    Could you try our self served look up tool and see if the email address that's associated with the charge in question matches the one you see on your account's settings online as shown within your screenshot? 

     

    Let me know what you find! 

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