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rina_Caterina's avatar
rina_Caterina
Helpful | Level 5
2 months ago
Solved

Can't Update Credit Card

I'm finding it extremely difficult to edit my expired credit card and put in new one. I go to my billings but there is no clickable way to update the old card. Please help.

Billing
  • Mark's avatar
    Mark
    2 months ago
    rina_Caterina wrote:

    I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue

    Pleased its sorted :)

    Just incase anybody else has issues its worth noting if you pay via a mobile store (AppStore or GooglePlay etc.) you must update billing via that system, you cannot do it via Dropbox website as they dont have the info on your card etc. 

6 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    rina_Caterina wrote:

    I go to my billings but there is no clickable way to update the old card.

    You don't see the Update link to the right of the card number? If not, try clearing your browser's cache/browsing history, or try another browser.

     

  • rina_Caterina's avatar
    rina_Caterina
    Helpful | Level 5
    2 months ago

    Thanks, Rich, but the issue was that there was no “Update” button — I would’ve seen it, but that area that your arrow is pointed at was just blank. In any case, I have solved it: I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue. Thanks so much for your answer, tho! it will help others:)

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago
    rina_Caterina wrote:

    I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue

    Pleased its sorted :)

    Just incase anybody else has issues its worth noting if you pay via a mobile store (AppStore or GooglePlay etc.) you must update billing via that system, you cannot do it via Dropbox website as they dont have the info on your card etc. 

  • rina_Caterina's avatar
    rina_Caterina
    Helpful | Level 5
    31 days ago

    Dropbox is asking me to mark this issue as resolved, but I can’t see where or how to do that. Any idea, anyone? Thanks!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi rina_Caterina​   and welcome to the Dropbox Community. I am glad to see that you got your credit card updated and your Dropbox Account is back to full functionality. 

    I’m Theresa (aka your Dropbox Community Manager đŸ˜ș), and you’ll probably catch me around here quite a bit đŸ‘©â€đŸ’» I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

    If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organising projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team đŸ€—.

    Looking forward to hearing from you,

    T đŸ˜ș (Dropbox Community Manager)

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