Forum Discussion

rina_Caterina's avatar
rina_Caterina
Helpful | Level 5
8 months ago
Solved

Can't Update Credit Card

I'm finding it extremely difficult to edit my expired credit card and put in new one. I go to my billings but there is no clickable way to update the old card. Please help.
billing
  • Mark's avatar
    Mark
    8 months ago
    rina_Caterina wrote:

    I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue

    Pleased its sorted :)

    Just incase anybody else has issues its worth noting if you pay via a mobile store (AppStore or GooglePlay etc.) you must update billing via that system, you cannot do it via Dropbox website as they dont have the info on your card etc. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
rina_Caterina wrote:

I go to my billings but there is no clickable way to update the old card.

You don't see the Update link to the right of the card number? If not, try clearing your browser's cache/browsing history, or try another browser.

 

  • rina_Caterina's avatar
    rina_Caterina
    Helpful | Level 5
    8 months ago

    Thanks, Rich, but the issue was that there was no “Update” button — I would’ve seen it, but that area that your arrow is pointed at was just blank. In any case, I have solved it: I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue. Thanks so much for your answer, tho! it will help others:)

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago
      rina_Caterina wrote:

      I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue

      Pleased its sorted :)

      Just incase anybody else has issues its worth noting if you pay via a mobile store (AppStore or GooglePlay etc.) you must update billing via that system, you cannot do it via Dropbox website as they dont have the info on your card etc. 

      • rina_Caterina's avatar
        rina_Caterina
        Helpful | Level 5
        8 months ago

        Dropbox is asking me to mark this issue as resolved, but I can’t see where or how to do that. Any idea, anyone? Thanks!

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