Forum Discussion

rina_Caterina's avatar
rina_Caterina
Helpful | Level 5
8 months ago
Solved

Can't Update Credit Card

I'm finding it extremely difficult to edit my expired credit card and put in new one. I go to my billings but there is no clickable way to update the old card. Please help.
billing
  • Mark's avatar
    Mark
    8 months ago
    rina_Caterina wrote:

    I went to my apple account and updated some info there and it somehow fixed the Dropbox billing issue

    Pleased its sorted :)

    Just incase anybody else has issues its worth noting if you pay via a mobile store (AppStore or GooglePlay etc.) you must update billing via that system, you cannot do it via Dropbox website as they dont have the info on your card etc. 

rina_Caterina's avatar
rina_Caterina
Helpful | Level 5
8 months ago

Ah, got it. Resolved. Thanks!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi rina_Caterina​   and welcome to the Dropbox Community. I am glad to see that you got your credit card updated and your Dropbox Account is back to full functionality. 

    I’m Theresa (aka your Dropbox Community Manager 😺), and you’ll probably catch me around here quite a bit 👩‍💻 I love connecting with our awesome members and hearing how Dropbox fits into your world 💙.

    If you're up for sharing, I’d love to know how you use Dropbox 💡. Whether it’s organising projects, saving memories, or something completely unique. You might just spark some helpful tips for others or even inspire fresh ideas for our team 🤗.

    Looking forward to hearing from you,

    T 😺 (Dropbox Community Manager)

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