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kmeade2's avatar
kmeade2
New member | Level 1
12 months ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,   My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."   I have tried finding ...
billing
upgrades
kmeade2's avatar
kmeade2
New member | Level 1
12 months ago

I cant use the dropbox app on my phone as basic only allows limited devices to be linked. It wont let me upgrade as it says ...You currently have another active paid subscription associated with this email.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Which device did you previously use to upgrade your account, though? Do you still have access to that?

If so, you should be able to follow the steps I gave you on that device.

Otherwise, please let me know and we can send you an email, to investigate further.

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