Forum Discussion

kmeade2's avatar
kmeade2
New member | Level 1
12 months ago

Can't upgrade with error "You have another active paid subscription associated with this email."

Hi there,

 

My storage is over the limit and I can't upgrade my account due a message "You currently have another active paid subscription associated with this email."

 

I have tried finding the other subscription and unable to and there is nothing showing up in the billing page?

billing
upgrades

12 Replies

Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi kmeade2, it can take some time for the support agent to respond to your message in relation to this matter. 

     

    Please allow for 24 business hours for them to respond to your email. Additional emails or tickets could lead to a delay in the response due to duplicated requests.

  • kmeade2's avatar
    kmeade2
    New member | Level 1
    12 months ago

    It's OK I fixed the issue.....I had to cancel my subscription then re subscribe when the old one expired today....

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!