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Change Billings information
I cannot find anywhere to change my billing information. I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.
mboldaker wrote:
I cannot find anywhere to change my billing information. I go to the avatar, click on Settings, but there is nothing for payment or billing that I can find in order to change credit cards.
Are you sure you've logged in to the correct account? If you're signed in to an account that has a paid subscription, it will have a Billing tab.
If you don't see the Billing tab, you're signed in to an account that likely doesn't have a paid subscription associated with it or, and I'm speculating this part, it's a subscription that was started in a mobile app store (Apple, Google, etc.) in which case it's that store that manages your billing information, and not Dropbox.
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- Megan
Dropbox Community Moderator
Hi Joseph P-9, happy Thursday!
If you're not seeing a billing tab, then it's possible that you're no longer on a paid plan. Could you check what plan you're on according to this page?
Is it possible that you have two Dropbox accounts?
Let me know more!
