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Cecilious's avatar
Cecilious
New member | Level 2
3 years ago
Solved

Change credit card informations

Hello I have trouble to change my credit card informations.

How can I fix it ?


Thanks in advance.


Regards

Account Settings
Payments
  • Walter's avatar
    Walter
    3 years ago

    In that case, you'll just need to upgrade to the plan you like anew Walter 

     

    You can do it from our plans page directly.

     

    I hope this helps!

5 Replies

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  • Cecilious's avatar
    Cecilious
    New member | Level 2
    3 years ago

    More info : I can't change anything and it said "Contact support"

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there Cecilious, sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, what plan are you on at the moment?

     

    Keep us posted!

  • Cecilious's avatar
    Cecilious
    New member | Level 2
    3 years ago

    I had a 2Tb plan but I was late to pay the bill and now I have no plan or at least the basic plan.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, you'll just need to upgrade to the plan you like anew Walter 

     

    You can do it from our plans page directly.

     

    I hope this helps!

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