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Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
nractive's avatar
nractive
Explorer | Level 3
2 years ago

Hi Megan

 

Can you help me, I have cancel my subscription with Apple as I need to upgrade above the TB's they offer. But dropbox are saying I can't upgrade with them as Apple have the subscription to my email, but apple are saying they don't, is there a way around this. I'm out of space which is effecting my business Help Please 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about this, nractive.

 

If you follow the steps here, are you able to see and cancel your Dropbox subscription billed through Apple iTunes?

  • nractive's avatar
    nractive
    Explorer | Level 3
    2 years ago
    Thank you for your message, I have cancel with Apple already, I need to purchase new storage with Dropbox but they advise me I can’t with the same email address as it is still connected to Apple
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for getting back to me, nractive.

       

      In your account settings, do you see that you're still on a paid Dropbox plan billed through iTunes, or does your account seem to be downgraded?

      • nractive's avatar
        nractive
        Explorer | Level 3
        2 years ago

        Hi Hannah

         

        I'm back, I have waited for my membership not just canccelled but has expired now but still dropbox won't allow me to buy more storage, I have now been without dropbox syncing for 2 weeks, what can i do, i need this fixed today please, 

         

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