Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

stuartpriceuk's avatar
stuartpriceuk
Explorer | Level 3
4 years ago

Change from Apple Subscription to direct Dropbox plan

Hello! I’ve had my Dropbox account through apple subscription, but I’d like to change it to a CC externally of apple. Is this possible at all please? Many thanks! Stu
billing
Payments
nractive's avatar
nractive
Explorer | Level 3
2 years ago

Hey Megan

 

Thanks for your resonse, I'm trying to purchase a new plan with you but it keeps saying I'm with third party apple plan.... but I'm not with them anymore. I have tried the above link and it is just going to chat box, not giving me a ticket number 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me as well, nractive! Can you send me a screenshot of the plan you see here? 

 

As for opening a support ticket, did you try to do so by opening another browser on which you’re currently not signed into Dropbox?

  • nractive's avatar
    nractive
    Explorer | Level 3
    2 years ago

    Hi Nancy

     

    thank you for trying to help also, she opened a new window without signing in and it takes me to the chat and when i ask questions it gives me the same answer which doesn't help, I would really love to speak to a real person, this is affecting my business, keeps telling me I have an external account and drobox can't help, I have fully cancelled and membership has completing expired. never had where a company doesn't want to take your money 😁

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries nractive!

     

    I just opened a ticket on my end for you. 

     

    I'll see you there, cheers!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!