Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

Wins920's avatar
Wins920
Explorer | Level 3
2 years ago

Change from yearly to monthly plan ASAP

Hi! I have a yearly plan through work and am leaving my job. We need to change the account to a monthly as soon as possible. I can't find a way to do that. When I try to contact Support through chat,...
downgrade
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Wins920, thanks for bringing this to our attention.

 

Have you tried contacting the support team via email on the Dropbox site?

 

When did you last upgrade to an annual plan?

 

This will help me to assist further!

Wins920's avatar
Wins920
Explorer | Level 3
2 years ago

Thanks! Oh, I think I upgraded my plan several years ago, like 2016?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    According to your payments page, when was the last payment taken out for the annual subscription?

    • Wins920's avatar
      Wins920
      Explorer | Level 3
      2 years ago

      I should have had one taken out earlier this week for my annual renewal but didn't because my card expired.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are you able to change the billing period by following these steps?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions