Forum Discussion

Aort2103's avatar
Aort2103
New member | Level 2
2 years ago

Charged for an annual subscription. How can I get a refund?

I was charged for a yearly subscription as it has been impossible to stop the free trial using the website. Any feedback on how to get refund? My trial ended yesterday.
cancellations
Refunds
johnstan's avatar
johnstan
New member | Level 2
2 years ago

I never signed any contract with Dropbox which obligated me to annually renew the subscription. The Dropbox Help Centre is not at all helpful only stating that refunds are not normally made!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    johnstan wrote:

    I never signed any contract with Dropbox which obligated me to annually renew the subscription. 

    When you sign up the sign up page does state that you are entering in to a reoccurring plan. You are also emailed multiple times before renewal goes through (and I know that's working as mine only went through on 21st Oct). 

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