Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Ahona Ghosh
5 years agoExplorer | Level 4
How to get refund of a subscription without consent?
In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
17 Replies
Replies have been turned off for this discussion
- Ahona Ghosh5 years agoExplorer | Level 4Wanted to end the trial, but could not. Please deactivate the subscription and refund the amount immediately
- Mark5 years ago
Super User II
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
- Misty-Rose5 years agoExplorer | Level 4
DROPBOX YOU SUCK!
I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out!
I GOT CONNED FOR $200 THAT I PRETTY MUCH CAN'T GET BACK!
USELESS APP
- Rich5 years ago
Super User II
Misty-Rose wrote:
I may have had an active free-trial in which I consented to, but where is the warning before the full subscription amount is going to come out!
The warning is before you start the trial. By starting the trial you're agreeing to a paid subscription if you don't cancel. You weren't conned.
- 15469744 years agoNew member | Level 2
Normally most subscribed apps or websites sends 24hr notice or 3 day notice stating you will be charged a certain amount for a subscription renewal.
- Mark4 years ago
Super User II
1546974 - as does Dropbox,
You get emails to your registered emails many, many weeks before renewal. I get at least three or four of them to say its happening.
- 15469744 years agoNew member | Level 2
So reconfirming you are not given at least a 72 hours notice that your pre trial is ending and you will be charged. As far as the many many emails I only received an email after I signed up and once letting me know my card was already charged. So I am unsure of the many many emails you're talking about.
- Katepond4 years agoNew member | Level 2
I did not purchase professional Dropbox for $199 on my MasterCard. How can I get a refund? How can I get a refund? I am upset. Kate
- Hannah4 years ago
Dropbox Community Moderator
Hey Katepond, thanks for the comment and sorry to see you're having trouble.
Have you tried reaching out to our support team for assistance?
Once you do, please also send us the ticket number for your communication, so we can look it up in our system.
Thank you.
- Jo094 years agoExplorer | Level 3
the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!