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Forum Discussion
Ahona Ghosh
5 years agoExplorer | Level 4
How to get refund of a subscription without consent?
In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
- 5 years ago
It did have your consent - you signed up for a trial which was to auto move to a paid plan at the end. That is your consent.
However, unfortunately we cannot help here. You need to speak to support :
https://help.dropbox.com/accounts-billing/payments-billing/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds
Ahona Ghosh
5 years agoExplorer | Level 4
Wanted to end the trial, but could not. Please deactivate the subscription and refund the amount immediately
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