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Mefiou31's avatar
Mefiou31
New member | Level 2
9 months ago

Charged for an upgrade but didn't get it

Hello I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded  
billing
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
Mefiou31 wrote:

I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded

Are you sure you're signed in to the correct account? Possible that you used a different email? use the credit card charge lookup tool to identify the account that you're being charged for. Compare that to the email address on the account that you're signed in to.

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