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Mefiou31's avatar
Mefiou31
New member | Level 2
9 months ago

Charged for an upgrade but didn't get it

Hello I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded  
billing
Payments
Mefiou31's avatar
Mefiou31
New member | Level 2
9 months ago

I am being asked for a transaction number on my bank statement, it only shows CB DROPBOX. the lookup tool would not accept it to start a search

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Mefiou31 - it sounds like you're not putting the correct transaction ID to find the email address that's associated with your charge.

    Did you upgrade via the website directly in the first place or through the app store on a mobile device perhaps? 

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