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Mefiou31's avatar
Mefiou31
New member | Level 2
9 months ago

Charged for an upgrade but didn't get it

Hello I have been charged 199euro on Oct 4th 2024 but did not receive receipt/invoice and did not get upgraded  
billing
Payments
Mefiou31's avatar
Mefiou31
New member | Level 2
9 months ago

Hi Walter - I do not have other transactions. ID from my bank account.

I would want to share my credit card details with Dropbox so they can trace back the transaction and pull the invoice I need from their system

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi from me too, Mefiou31! Since it sounds like you’ve been billed directly from Dropbox (and not iTunes/Google Play), I can log a ticket for you and check this further. 

    Is it OK to message you to the email address you see linked to your Community profile here?

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