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Nickybubbles's avatar
Nickybubbles
New member | Level 2
3 years ago

Charged twice for one account

In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics...
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nickybubbles, thanks for bringing this to our attention.

 

How did you initially upgrade your account? 

 

Was it directly from our website (billed through a credit card/PayPal) or from the Dropbox mobile app (billed through iTunes/Google Play)?

 

And which exact platforms are you getting charges on?

 

Let me know and we'll go from there.

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