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Forum Discussion
Charged twice for one account
In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics...
I've been charged twice for dropbox once though apple, and then dropbox. apple for basic account, and dropbox for advance, but the advance was never activated and my account shows no invoices or charges, although amex shows charges for over a year. Cant find email or phone number to contact anyone. This is really sad. Does anyone know a phone number or email to contact someone?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi llorezo39, welcome to our Community!
Keep in mind that Basic is our free account, without charges. I'm mentioning that because you said you were charged through Apple for a Basic account.
Now, as for the second charge have you tried using the credit card charge lookup tool to identify the account you're being charged for? Once you've identified the account, you can sign into it if you have access to the email address associated with the account.
Keep me posted of any updates!
