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Nickybubbles's avatar
Nickybubbles
New member | Level 2
3 years ago

Charged twice for one account

In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics...
billing
Payments
leoamit86's avatar
leoamit86
New member | Level 2
3 years ago

Hi i was upgrading my account but i was charged twice over my mobile bill and subscription not given and bill already added in my mobile bill 

i want to get it shorted out at earliest .

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi leoamit86, thanks for bringing this to our attention.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

     

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

     

    Keep me posted!

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