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Forum Discussion
Charged twice for one account
In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey VS4567, sorry to jump in here, but I just wanted to mention that you can reach out to our support team for further assistance through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.
Once you submit your ticket to our system and get a ticket number in your email's inbox, you can share your ticket ID with us here so that we can look it up as well if needed.
If you find any difficulties in this, let us know and we'll reach out via email to the email address that's connected to your profile here, on our Community.
Hi Walter,
Thank you for your response. Could I please request a member of the dropbox team to contact me via email to sort this query once and for all?
I am having trouble connecting via the form in the above link. It would be greatly appreciated if you could get back to me as I am owed a £80 refund for being charged twice and I have also been without access to my dropbox account for the majority of the last year, despite already having paid for it. Thanks, Vanessa
