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Nickybubbles's avatar
Nickybubbles
New member | Level 2
2 years ago

Charged twice for one account

In the interest of keeping things fresh I thought I would start a new thread here. I have an account linked to my gmail account that has 2TB storage and it's great as I can store all of my music/pics. (i also have a basic account linked to another email address that I do not use).

 

However, since around December (?) i've noticed that im being charged twice for the same upgraded account. Payments are taken on the 19th and 22nd of the month or thereabouts. to add confusion, they're being taken through different payment platforms.  Could someone please assist?  

billing
Payments

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  • VS4567's avatar
    VS4567
    Explorer | Level 3
    1 year ago

    Hi Megan, 

     

    Hope you are well.

     

    Are you able to please get in touch with the email on my account to resolve this asap?

     

    Many thanks in advance,

    Vanessa

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi VS4567, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

  • VS4567's avatar
    VS4567
    Explorer | Level 3
    1 year ago

    Hi Jay,

     

    As previously mentioned, I'd like a member of the Dropbox support team to get in contact with me directly by email to sort this issue urgently as it has caused a lot of inconvenience across the last year and I am out of pocket by £80. 

     

    Please get back to me on this,

     

    Thank you,

    Vanessa 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi from me as well, Vanessa. Can you access the email address showing on this page? If yes, I can log a ticket for you in our system, and we’ll take it from there.

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