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Michael S.197's avatar
Michael S.197
Collaborator | Level 9
3 years ago

Chat Support is a paid service, but they only provide sales, not support

Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager.  This is an advertised service. https://help.dropbox.com/account-settings/customer-support-levels    ...
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Michael S.197's avatar
Michael S.197
Collaborator | Level 9
3 years ago

I'm not sure why no one reads the post.  The link I've shown that I used is the same one. 

You go to the Live Chat, and they only offer sales advice, and when you ask for technical support, they refer you to email.  They are "Chat Support" in name only - they are "Sales service" in practice.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

They shouldnt do that - to be fair chat support is shockingly poor, but, they have when I've used it at least logged a ticket on my behalf (admittedly its almost always closed without any action being undertaken but THATS another story!)

 

When you do try and chat Michael S.197 do you get an email with a ticket number? I'll see if I can bump to somebody who can help as that shouldnt happen. 

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