Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Chat Support is a paid service, but they only provide sales, not support
Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager. This is an advertised service. https://help.dropbox.com/account-settings/customer-support-levels
...
I'm not sure why no one reads the post. The link I've shown that I used is the same one.
You go to the Live Chat, and they only offer sales advice, and when you ask for technical support, they refer you to email. They are "Chat Support" in name only - they are "Sales service" in practice.
Hi, no, I'm not issued a ticket. I'm allowed to have the chat emailed to me if I request it, but it's not automatic, and no ticket is generated.
I've concealed the service provider's identity, because it's not fair to blame the small guys when the problem is systemic.
- Hannah
Dropbox Community Moderator
Can you send us a screenshot of the button you click to start the chat please? This does look like Sales chat.
Also, make sure to double-check that you're logged in to the correct Dropbox account.
Otherwise, we can happily try to assist you here on the Community, if you'd like to share more info about the issue you're having.
- Jay
Hi Michael S.197, it does seem you were speaking with a sale agent previously, and not a support agent, as I'm not able to locate any ticket ID on our system under your current Dropbox account. Did you get a ticket ID from the automated email sent from when you communicated with the agent?
If you try to submit a chat request from that specific page in the image you provided again, are you able to get in contact with a support agent? What about if you choose email support instead, which should also be an option for Dropbox Professional plans?
