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Michael S.197's avatar
Michael S.197
Collaborator | Level 9
3 years ago

Chat Support is a paid service, but they only provide sales, not support

Dropbox advertises chat support as a paid service for Professional, Plus and Family Manager.  This is an advertised service. https://help.dropbox.com/account-settings/customer-support-levels    ...
Dropbox Pro
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Michael S.197, it does seem you were speaking with a sale agent previously, and not a support agent, as I'm not able to locate any ticket ID on our system under your current Dropbox account. Did you get a ticket ID from the automated email sent from when you communicated with the agent?

 

If you try to submit a chat request from that specific page in the image you provided again, are you able to get in contact with a support agent? What about if you choose email support instead, which should also be an option for Dropbox Professional plans?

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