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Forum Discussion

ponyandtrap's avatar
ponyandtrap
New member | Level 2
3 years ago

Complaint/ Poor Service

We have a support ticket raised, over 2 months ago and we are no where near a resolution.   Please can someone contact me and advise how we can get this resolved as we are looking at getting a cr...
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number, ponyandtrap1; I appreciate it. 

 

Unfortunately, our advanced team can't be reached via phone, so I'd still recommend replying back to their email, so that they can further look into this, and suggest the next possible steps. 

 

I've also left them an internal message for you.

ponyandtrap1's avatar
ponyandtrap1
Explorer | Level 3
3 years ago

Hi Nancy,

 

This is unacceptable, I have responded and the response times leave us waiting weeks when the customer has no access to the service that they are paying for. I responded on Friday and this ticket was raised months ago.

 

The minimum we would expect is a credit/ refund for the service that the customer. We supply the information requested and it is not actioned appropriately or timely.

 

I await your response.

 

Thanks,

 

Kieron

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