Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ponyandtrap's avatar
ponyandtrap
New member | Level 2
3 years ago

Complaint/ Poor Service

We have a support ticket raised, over 2 months ago and we are no where near a resolution.   Please can someone contact me and advise how we can get this resolved as we are looking at getting a cr...
cancellations
Refunds
ponyandtrap1's avatar
ponyandtrap1
Explorer | Level 3
3 years ago

Hi Nancy,
Ticket #22491109: Dropbox Support Chat

 

We had a response yesterday to some information we sent nearly 2 weeks ago and it still isn't working.

 

I can't even remember when the case was raised/ logged or relogged as it was so long ago now.

 

A call would be more helpful as we are not getting anywhere with progressing this issue.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ponyandtrap1, we appreciate your feedback. As you are already in contact with a specialist team, we can only recommend replying to that email, as they are the only agents who are able to support you further on this matter.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!