We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Contact Phone #
Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they j...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Wendy8, thanks for posting today.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. The number you have is for the Business sales team.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. The number you have is for the Business sales team.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
This is still a very prominent issue. My account associated with this email address & the user community is a free account, yet I am getting charged $119.88 to a random account. I entered the 12-digit transaction ID from my credit card, but it must be using an old and expired version of my credit card.
How is it possible that you can't simply help stop fraudulent charges? Stop billing me. This is ridiculous.
