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Has ANYBODY had any success contacting customer support ?? I just get sent in circles and and don't seem to have access to a phone # OR and email. My account says I have a "basic" account but they j...
I have a free basic account, but I am still getting charged $119.88.
My assumption is that the charge is coming from a different account, one that I either do not have access to or a fraudulent one creating my someone else.
I have tried entering the 12-digit transaction ID to find the account, per Dropbox's instructions, but it says my credit card information does not match. So, my old and expired credit card information is being used on an account I can not access, and Dropbox decided that was an acceptable form of payment.
I even tried filing a ticket with American Express, but they can't guarantee that blocking Dropbox entirely as a vendor will work.
How is it that Dropbox can't provide a simple ounce of helpful support to stop fraudulent and unwanted charges? Is there not one human in the entirely organization who can simply look up the account associated with this transaction, so I can end it?
