Is way to difficult and convoluted and took much more time than it should have. This is the worst experience I've had with Dropbox. You normally make things easy. This was a pain in the ass, and for no good reason. I have deleted members months ago, didn't re-assign their licenses and was continuing to get charged. So I wanted to reduce the licenses. It was damn hard to find the way to do this. You should present the links in the same place as the delete team members location......very annoying

Hey guys, I have the same problem, I want to delete a licenses (I have 6 and only use 5 of them). How / Where do I remove a license ?

This is indeed the worst dropbox experience ever. You can find the button 'add licenses' everywhere, but nowhere where to remove licenses. And if you have unused licenses like we do it is not possible to see what the end date is and if they will actually end! If this does not improve we will switch to Microsoft onedrive or Google drive.

Guys - any help on how to remove licenses? We have unused licenses and I can't find the remove button anywhere. This is a TERRIBLE approach by Dropbox and will force people to switch away from them. Please learn something from Netflix and make a prominent button that people can click to remove licenses. Transparency is the best approach.

NOT COOL DROPBOX!!!!! I hate this so much when companies make it so hard to remove or delete a license/account whatever. GROW UP!

This is TERRIBLE. My account has many unused licenses. Trick #1, removing a user and deleting their data = still keep paying. Trick #2, no apparent way to delete. Help section describes links that don't exist. Trick #3, lots of Add User buttons. But remove users licensing first go to "renew now". What kind of dirty trick is being played here. For me 30% of my billings for 6 months. Maybe more like 12 months. Is this Dark Pattern of hiding removing licenses contributing 15% to DB revenue? Less? More? update: I wrote support. Support gave me the same "answer" suggesting I tap on buttons that are not present. I pointed this out. After 3 days I nudged them again. They replied they've removed the licenses for me! How kind...? No, not kind. This shuts me up but doesn't' solve the problem for the less-persistant. Dear Dropbox, it appears this is intentional?

Deleting licenses | The Dropbox Community

28 Replies

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Orla
Dropbox Staff
11 years ago
Hi David, how you delete licences depends on what kind of subscription you have, annual or monthly. If you have an annual subscription you can reduce licenses 30 days before your next renewal by clicking the "renew now" button on the Account page of your admin console. If you have a monthly account you can do this at any time during your month and your licenses will be charged at the correct amount the next month.
Huub W.
New member | Level 1
10 years ago
This is indeed the worst dropbox experience ever. You can find the button 'add licenses' everywhere, but nowhere where to remove licenses. And if you have unused licenses like we do it is not possible to see what the end date is and if they will actually end! If this does not improve we will switch to Microsoft onedrive or Google drive.
Jean-Philippe R1
New member | Level 1
10 years ago
Hey guys,

I have the same problem, I want to delete a licenses (I have 6 and only use 5 of them). How / Where do I remove a license ?
Jai B.1
New member | Level 1
10 years ago
Guys - any help on how to remove licenses? We have unused licenses and I can't find the remove button anywhere.

This is a TERRIBLE approach by Dropbox and will force people to switch away from them. Please learn something from Netflix and make a prominent button that people can click to remove licenses. Transparency is the best approach.
Mark
Super User II
10 years ago
A very quick look in the help section gives you - https://www.dropbox.com/help/7238?path=dropbox_for_business

Note that you can only update at renewal.
Jai B.1
New member | Level 1
10 years ago
I don't understand - we are on a month-to month plan for business. We have 2 unused licenses. When I can I remove them. Also - when I click the reduce licenses link - I get some text I can't read. See attached image. Very confused! Please help.
Mark
Super User II
10 years ago
Tried a different browser?

Made sure it doesn't take you below the 5 minimum requirement?

If so to both you are going to need to contact support either via www.dropbox.com/support or the phone numbers in your Admin panel.
Jon (.
New member | Level 1
10 years ago
Agree with the community. Should be able to delete users at any time, even if on an annual plan.
Etiënne L.
New member | Level 1
10 years ago
NOT COOL DROPBOX!!!!! I hate this so much when companies make it so hard to remove or delete a license/account whatever. GROW UP!
Jon (.
New member | Level 1
10 years ago
This is what happens when small companies that were once nimble and fair become big and need to deliver profits to VC's or Wall Street. The invitation Dropbox is to prove us wrong on this issue of adjustments to the annual license plan and do the right thing. Respectfully submitted.