Forum Discussion

user459763914's avatar
user459763914
New member | Level 1
11 months ago

Did not sign up for Dropbox Plus, but I'm being billed for it.

I did not actively sign up to Dropbox Plus, and was not aware that I was being billed for a service that I did not authorise. I barely use the app, and have never  I would like to be refunded for th...
billing
Dropbox Plus
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Sorry to see you're having this issue, user459763914.

We appreciate your feedback on this as well.

Are the charges in question credit card charges or are they coming to your iTunes/Google Play account?

If they are credit card charges, try using our payment lookup tool; this will show you the email address associated with the account you're paying for.

It sounds like it's not the one you're using to contact us now, so perhaps it's another account you own and can sign in to.

Let me know how it goes.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!